Frequently Asked Questions
You've got questions, we've got answers! To better serve you, we have compiled a list of our most frequently asked questions. If you have a question that isn't listed, please ask and we will do our best to get back to you!
1
How do I order?
The best way to order is to send us an email or to simply message us through our Facebook page.
Simply let us know what it is you would like to order. We will need to know any color preferences, writing, personalization, or anything specific to your order. Don't worry, if we need more information, we will ask!
A 50% deposit is required for all orders, with the balance due upon completion. When we are finished with your order, we will send a photo to you. From there, we will establish a pick up time that works best for you. We have quite a few "out of towners" that order from us, and we do not mind holding on to your order, once it is paid in full, until you are in Regina and can pick up.
2
How long does it take to get my order?
Since we hand paint and hand make all of our items, most items take us a minimum of a week to complete. Depending on our current workload, you can expect to wait at least a week from ordering to having your item in hand. We will give you a specific time frame when you place your order.
3
Do you require a deposit or full payment when I order?
We require a 50% deposit on all orders, with the balance being due upon completion. You are certainly welcome to pay in full, but it is not required.
4
How do I pay?
All deposits must be paid via Interac e-transfer. This gives both of us a receipt for the deposit.
The balance can be paid in either cash or e-transfer. We currently do not accept cheques or credit cards.
5
What materials do you use?
We use knotty pine, pressed wood and canvas for most of our items. We use a combination of latex, acrylic and oil paints; along with vinyl and polyurethane sealants.
6
Do you do custom work?
We do all custom work on a very limited and individual basis. Please send us an email if you have a request. We love hearing your ideas!
7
Do you give bulk order discounts?
As a general rule, we do not. However, we do review each request on an individual basis.
8
Do you sell on consignment?
At this time, we do not.
9
Do you do trade or craft shows?
We would to be part of your event, if time allows. Please email us, and we will review your request to see if we are able to attend.
10
Do you do donations?
We love giving back and being part of the community! Please send us an email about your event/cause and we will do our best to help!
11
Do you ship?
We can ship certain items during certain times of the year. The closer it gets to Christmas, we do not have the capacity to ship items. Larger items such as growth charts and porch signs are too large and too costly to ship. If you have any questions about shipping, please send us an email!
12
Do you deliver?
Currently, we are unable to offer delivery. We certainly do not mind holding on to your item, once it is paid, until you are able to pick it up.
13
Will you paint on a piece that I purchased elsewhere? Will you make or match a design to add to one I already own?
More often that not, we do not do this. We do review each inquiry individually to see if we can accommodate. We do not like to imitate other people's work.
14
Will you font match?
We work with a handful of various fonts. We will do our best to match a font, but we do not guarantee that it will be an exact match.